Here you will find answers to the most common questions about Murwear, our collections, and your shopping experience.

1. Shipping & Delivery

Question: How long does it take to ship my order?
Answer: We ship all orders within 1–3 business days. Delivery time is usually 2–5 business days within Germany, Austria, and Switzerland.

Question: Are there shipping costs?
Answer: Within Germany, Austria, and Switzerland we offer free shipping. For other international deliveries, we charge the applicable shipping fees, which will be displayed during the checkout process.

2. Returns & Exchanges

Question: How long do I have to return items?
Answer: You can return your order within 30 days of receipt. Items must be unworn, unwashed, and in their original packaging.

Question: How does the return process work?
Answer: Please fill out the return form included with your order or contact our customer service. After receiving and inspecting the items, we will refund your purchase amount.

3. Sizing & Fit

Question: How do I find the right size?
Answer: Our detailed size charts will help you find the perfect fit. If you are unsure, our customer service will be happy to assist you.

Question: Do the clothes tend to run small or large?
Answer: Our clothes mostly run true to size. Specific notes on individual items can be found in the respective product description.

4. Payments

Question: What payment methods do you offer?
Answer: You can pay securely by credit card, PayPal, instant transfer or invoice.

Question: Is my payment secure?
Answer: Yes, all payments are encrypted and securely processed via certified payment providers.

5. Exclusivity & Designer Pieces

Question: Are your collections limited?
Answer: Yes, many of our designer pieces are exclusive and available in limited quantities to emphasize your individuality.

Question: Can I receive advice on a designer piece in advance?
Answer: Of course! Contact us, and we will advise you personally on style, fit, and availability.